@import"https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@500;600;700&family=IBM+Plex+Sans:wght@400;500;600&family=IBM+Plex+Mono:wght@400;500;600&display=swap";:root{--bg:#EDF1F2;--ink:#1C2733;--ink-soft:#5B6B76;--panel:#FFFFFF;--line:#CBD5D9;--teal:#2F6F6B;--teal-soft:#E3EFEE;--amber:#C7861E;--amber-soft:#FBF0DE;--rust:#B84A42;--rust-soft:#FBE8E6;--radius:10px}*{box-sizing:border-box}html,body{margin:0;padding:0}body{background:var(--bg);color:var(--ink);font-family:IBM Plex Sans,sans-serif;min-height:100vh}.mono{font-family:IBM Plex Mono,monospace}.app{max-width:1180px;margin:0 auto;padding:28px 20px 60px}.header{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;border-bottom:2px solid var(--ink);padding-bottom:16px;margin-bottom:22px;flex-wrap:wrap}.brand{display:flex;align-items:center;gap:12px}.brand-mark{width:38px;height:38px;border-radius:8px;background:var(--ink);display:flex;align-items:center;justify-content:center;flex-shrink:0}.brand-mark svg{width:20px;height:20px}.brand h1{font-family:Space Grotesk,sans-serif;font-size:22px;margin:0;letter-spacing:-.01em}.brand p{margin:2px 0 0;font-size:13px;color:var(--ink-soft)}.queue-pill{font-family:IBM Plex Mono,monospace;font-size:12px;background:var(--panel);border:1px solid var(--line);border-radius:999px;padding:7px 14px;display:flex;align-items:center;gap:8px;white-space:nowrap}.queue-dot{width:8px;height:8px;border-radius:50%;background:var(--teal)}.queue-pill.has-open .queue-dot{background:var(--amber)}.layout{display:grid;grid-template-columns:1.55fr 1fr;gap:22px;align-items:start}@media (max-width:860px){.layout{grid-template-columns:1fr}}.chat-panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);display:flex;flex-direction:column;height:640px}.chat-panel-head{padding:14px 18px;border-bottom:1px solid var(--line);font-family:Space Grotesk,sans-serif;font-size:14px;font-weight:600;display:flex;justify-content:space-between;align-items:center}.chat-panel-head span{font-family:IBM Plex Mono,monospace;font-weight:400;font-size:11px;color:var(--ink-soft)}.chat-log{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:14px}.msg{display:flex}.msg.user{justify-content:flex-end}.bubble{max-width:82%;padding:11px 14px;border-radius:12px;font-size:14.5px;line-height:1.5;overflow-wrap:break-word;word-break:break-word}.msg.user .bubble{background:var(--ink);color:#fff;border-bottom-right-radius:3px}.msg.bot .bubble{background:var(--teal-soft);border:1px solid #CFE2E0;border-bottom-left-radius:3px;max-width:88%}.msg.bot .bubble.no-match{background:var(--rust-soft);border-color:#f1c6c2}.source-tag{margin-top:9px;font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-soft);display:flex;align-items:center;gap:6px}.source-tag:before{content:"§";color:var(--teal);font-weight:600}.feedback-row{margin-top:10px;display:flex;gap:6px;flex-wrap:wrap;align-items:center}.fb-btn{font-family:IBM Plex Mono,monospace;font-size:11.5px;border:1px solid var(--line);background:#fff;border-radius:7px;padding:5px 10px;cursor:pointer;color:var(--ink);transition:background .12s,border-color .12s}.fb-btn:hover{border-color:var(--ink)}.fb-btn.escalate{color:var(--amber)}.fb-btn.down{color:var(--rust)}.fb-btn:disabled{opacity:.45;cursor:default}.fb-status{font-family:IBM Plex Mono,monospace;font-size:11.5px;color:var(--ink-soft);padding:5px 2px}.chat-input-row{border-top:1px solid var(--line);padding:12px 14px;display:flex;gap:8px}.chat-input-row input{flex:1;border:1px solid var(--line);border-radius:8px;padding:10px 12px;font-size:14px;font-family:IBM Plex Sans,sans-serif;outline:none}.chat-input-row input:focus{border-color:var(--teal)}.chat-input-row button{background:var(--ink);color:#fff;border:none;border-radius:8px;padding:0 18px;font-family:Space Grotesk,sans-serif;font-weight:600;font-size:13.5px;cursor:pointer}.chat-input-row button:hover{background:#000}.input-error{padding:0 14px 10px;font-family:IBM Plex Mono,monospace;font-size:11.5px;color:var(--rust);display:none;align-items:center;gap:6px}.input-error.show{display:flex}.input-error:before{content:"!";width:14px;height:14px;border-radius:50%;background:var(--rust);color:#fff;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.chat-input-row input.field-error{border-color:var(--rust);animation:shake .22s ease}@keyframes shake{0%,to{transform:translate(0)}25%{transform:translate(-4px)}75%{transform:translate(4px)}}.chips{padding:0 14px 12px;display:flex;gap:7px;flex-wrap:wrap}.chip{font-family:IBM Plex Mono,monospace;font-size:11px;background:var(--bg);border:1px solid var(--line);border-radius:999px;padding:5px 11px;cursor:pointer;color:var(--ink-soft)}.chip:hover{border-color:var(--teal);color:var(--teal)}.rail-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:12px}.rail-head h2{font-family:Space Grotesk,sans-serif;font-size:16px;margin:0}.rail-head span{font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-soft)}.tickets{display:flex;flex-direction:column;gap:12px;max-height:640px;overflow-y:auto;padding-right:2px}.ticket{background:var(--panel);border:1px dashed var(--line);border-radius:8px;padding:13px 14px 12px;position:relative;animation:dropIn .28s ease}@keyframes dropIn{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}.ticket-top{display:flex;justify-content:space-between;align-items:flex-start;gap:8px}.ticket-id{font-family:IBM Plex Mono,monospace;font-weight:600;font-size:15px;letter-spacing:-.02em}.ticket-badge{font-family:IBM Plex Mono,monospace;font-size:10px;text-transform:uppercase;letter-spacing:.04em;padding:3px 8px;border-radius:999px;white-space:nowrap}.badge-nomatch,.badge-down{background:var(--rust-soft);color:var(--rust)}.badge-escalate{background:var(--amber-soft);color:var(--amber)}.ticket-q{font-size:13.5px;margin:8px 0 6px;color:var(--ink);line-height:1.4;overflow-wrap:break-word;word-break:break-word}.ticket-meta{font-family:IBM Plex Mono,monospace;font-size:10.5px;color:var(--ink-soft);display:flex;justify-content:space-between;border-top:1px solid var(--line);padding-top:7px;margin-top:2px}.rail-empty{border:1px dashed var(--line);border-radius:8px;padding:26px 16px;text-align:center;color:var(--ink-soft);font-size:13px}.rail-empty .mono{display:block;margin-top:6px;font-size:11px}.chat-log::-webkit-scrollbar,.tickets::-webkit-scrollbar{width:7px}.chat-log::-webkit-scrollbar-thumb,.tickets::-webkit-scrollbar-thumb{background:var(--line);border-radius:8px}.dashboard-section{margin-top:32px;border-top:2px solid var(--ink);padding-top:20px}.dashboard-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:14px}.dashboard-head h2{font-family:Space Grotesk,sans-serif;font-size:16px;margin:0}.dashboard-head span{font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-soft)}.stat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:22px}@media (max-width:700px){.stat-grid{grid-template-columns:1fr}}.stat-card{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:16px 18px;position:relative;overflow:hidden}.stat-card:before{content:"";position:absolute;top:0;left:0;width:3px;height:100%;background:var(--teal)}.stat-card.deflect:before{background:var(--amber)}.stat-card.tickets:before{background:var(--rust)}.stat-label{font-family:IBM Plex Mono,monospace;font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-soft);margin-bottom:8px}.stat-value{font-family:Space Grotesk,sans-serif;font-size:32px;font-weight:700;letter-spacing:-.01em;line-height:1}.stat-sub{font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-soft);margin-top:6px}.top-questions{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:6px 0}.tq-head{font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-soft);text-transform:uppercase;letter-spacing:.04em;padding:10px 18px 8px;border-bottom:1px solid var(--line)}.tq-row{display:flex;align-items:center;gap:12px;padding:11px 18px;border-bottom:1px solid var(--line)}.tq-row:last-child{border-bottom:none}.tq-rank{font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--ink-soft);width:16px;flex-shrink:0}.tq-text{flex:1;font-size:13.5px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tq-bar-wrap{width:120px;height:6px;background:var(--bg);border-radius:4px;overflow:hidden;flex-shrink:0}.tq-bar{height:100%;background:var(--teal);border-radius:4px}.tq-count{font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--ink-soft);width:20px;text-align:right;flex-shrink:0}.tq-empty{padding:26px 18px;text-align:center;color:var(--ink-soft);font-size:13px}